Posted in change, funny, grocery shopping, Grocery Stores, humor, New Blogs, Uncategorized

Can’t Count On It

I was in the grocery store checkout line.

“$1.05,” said the cashier.

I handed him a twenty. I was about to search for a nickel, when ka-ching! Coins raced, clinking through the chute to the little tray.

I counted. I recounted. I had done the math. I had a dispute with the machine’s compute. I had been shortchanged.

What does it say about the world if even a machine can’t be counted on to give the correct amount?

Change is needed.

Posted in change, Communication, Customer Service, funny, humor, office supplies, office supply stores, rewards programs, Uncategorized

Change Needed

I started off the morning by doing laundry. I had enough quarters for one load. I had been thinking I’d wait for another day to do more, but then decided to finish everything today. To accomplish my worthy goals, I needed change.

I went to the corporate-owned supermarket to get it. Not too long ago, I had gotten quarters there and the cashier who gave them to me said, “If you ever need quarters, you come to us.” So I did. And today’s cashier said, “We can’t give you quarters.”

He suggested going to the Laundromat. You can feed bills into the machine and it spits out quarters. The machine had a sign: For Customers Only. I checked around to see if anyone was watching. I didn’t notice a video camera. I felt like a rebel as I gave the machine my bills.

While waiting for the washer to spin, I had time on my hands and used it to call a certain office supply store, where I bought my shredder last year. At the time, the cashier had told me that since I had a Rewards card, I would get a Reward. I love such promises. She said I’d get it December 31. In December I also bought some ink and recycled ink cartridges. The cashier told me I’d get credit for my purchase January 6. I could hardly wait.

December 31 came and went; no Reward. Ditto for January 6. I called to complain. Customer Service told me that 12/31 was incorrect; Feb. 1 was the correct date. As for the Jan. 6 credit, it would actually happen June 4.

Feb. 1 came and went; no Reward. I looked in my phone book for the store’s number. It showed only the number for Printing and Marketing Services. I called and asked for the main store. The man said, “This is the main store.” I said, “I thought it was Printing and Marketing.” He said, “This is Printing and Marketing.” I said, “My question is not about printing and marketing.” I told him what it was about. He said, “You need the main store.”

Next I spoke with Customer Service. The person said, “Oh, you will get a Reward June 4.” I noted that was the date for my ink credit. The coincidence was too much for her to handle; she referred me to the Rewards Desk.

When I called, the woman said, “I can’t access the log in page. I can’t access the account.” After everything I had been through, I was not surprised.. She said she’d keep trying. A few minutes later: success! She told me that I had $8 ink credit and it would expire Feb. 28.

Whoa. There is a big difference between Feb 28 and June 4. Just imagine if I had waited till June 4. No ink credit for me. I cannot imagine a sadder fate. As for my Reward, turns out such things are equal to two percent of the purchase and distributed in $5 increments. I did the math. My 2% = 1.98; no Reward for me.

For many years, I had customer servicey kinds of jobs. As I recall, it was key to communicate clearly so the customers would be happy and want to return. The misinformation I received made me long for change.

Funny how I started the day wanting that, too.

Posted in change, funny, humor, memoir, money, pennies, Uncategorized

Cents & Centsibility

Find a penny, pick it up. All the day you’ll have good luck. I’ve collected a lot of pennies, which come in handy for buying tidbits, this and that, odds and ends. Consider me pro-penny.

Some people are anti-penny. They find pennies so useless and annoying, they’ve tossed them in the trash.

But over time, they may see the error of their ways.

I applaud small change. It shows people have come to their cent-ses.